Surface Book Battery Not Present. Battery life is untested and we claim no liability for bad bat
Battery life is untested and we claim no liability for bad batteries. I tapped the display and got a warning that said "Battery not detected". Going into battery settings shows the battery is at 100% but I'm skeptical. I also remember the battery icon coming up right away in the past but Aug 12, 2022 · Hello, I have a unique problem and I could use some guidance, a few days ago my computer, a surface book 2, stopped recognizing its battery. Jun 15, 2025 · The Surface battery is a lithium-ion battery, which is designed to provide a long battery life and efficient charging. You may see a Hi, I recently ran into an issue where my surface tablet battery wasn't charging and I couldn't detach it because the tablet battery got too low. The question is - has anyone here successfully changed a battery in the base and did it fix the issue of the battery not being present? Might the problem be in faulty connection or power controller? Dec 19, 2018 · My Surface book has suddenly ceased to acknowledge the existence of a base battery, it says "battery 2 not present", there's only 1 ACPI-Compliant control method instead of 2 under the battery section of the device manager. When the surface logo appears let go of power button. When the tablet is connected to the base and not charging, the tablet battery does not ever seem to discharge. Sometimes it will just say the battery is not present Dec 19, 2022 · We have a user that tries to power on her Surface this morning and it’s showing the battery icon. com May 27, 2025 · Use this guide to replace a worn out or dead battery in the screen (tablet section) of a Microsoft Surface Book. Sep 3, 2020 · If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. . From the beginning, my battery icon was missing, and I spent hours researching how to fix it. Sep 8, 2023 · To fix a Surface Pro that's not charging when plugged in, make sure the power supply is getting power, and the charge connector is making good contact. I have been using my surface book since 2016. I have a first Gen Surface book, up until last week both batteries were working fine (not like new, its a 5 year old laptop, i dont expect them too, but they worked). If there are no changes, please contact Microsoft Support or take the Surface to a Microsoft Store. The specific steps are as follows: Use your personal Microsoft account (not your organization account) to access the following links: Aug 24, 2021 · Hello, I have read a ton of these posts regarding "battery 1: not present" being shown when my laptop is plugged in and running on battery. If it's still not charging, please run the battery report so we can further check if it's indeed a hardware battery issue already. As you know, the batteries in the Surface Book may charge at different rates, depending on the power state of each battery. Apr 10, 2024 · It's been a few weeks now since the battery icon on my Surface Book 2 disappeared, battery percentage will not show no matter where I look. It was fully charged, so I'm confused as to why I'm getting this warning. Battery 1 is not present in device manager, so uninstalling and reinstalling is not an option. Feb 26, 2021 · My Surface Book 1 is having trouble with Batterie 1. Battery 2, the one in the keyboard base, seems to charging… Sep 4, 2018 · Battery 2 is still present and functioning so I can charge the base and the battery holds a charge. Upon further inspection, it says Battery 1: not present. How can i check and fix this issue, help me please! Jun 3, 2019 · hi my surface book shows at the battery section that battery 1 not present. Battery 2 shows Not present even when the screen and base are connected. I was able to slowly close my clipboard slowly, sometime the battery 1 percentage would show up and I was able to detach the clipboard. Recently I have noticed that it has been dying quicker than usual and I noticed that when I click on the battery icon in the taskbar that battery 1 says "Not Present". The lower/keyboard portion has its own separate battery, and replacing it requires additional instructions. Here are some crucial details: The light on the charger lights up solid white and when detached, the tablet does charge. If the LED blinks white, your power connector or charger could be damaged, or there could be dirt or debris in the Surface’s charging port. If I go into the Microsoft Surface Diagnostic Toolkit and click on the battery section on the left side, it shows Battery 1 Discharging and 34% current charge. I tried following the steps in Microsoft's troubleshooter to no avail. Look at, or hover your mouse over, the Battery icon to view your battery status in the desktop notification area. Once done,restart your Surface and check if the battery 1 is already charging.